news_analysis
AI Agents Customer Support 2026: The ROI Numbers Look Great, But the Payback Clock Tells a Different Story
By AInews Desk
Tags
AI agents customer support 2026AI customer service automationconversational AI support effectivenessintelligent chatbots business ROI
Related Articles
The AI Vendor Evaluation Checklist for Small Businesses: A Scorecard You Can Build in an Afternoon
If you're running a 15-person shop with no CIO and every AI vendor pitch deck promises seamless integration, enterprise-grade security, and 10x productivity, this checklist is for you. By the end of t
Govt fails to buy into AI
Thailand's government has failed to adequately support its TH-AI Passport initiative, a national AI development program that experts say is crucial for the country's economic competitiveness as AI transforms global industries and labor markets. Despite widespread agreement on the need to embrace artificial intelligence, the government has not provided sufficient funding or commitment to make the program effective.
Trump Signs AI Order as Race With China Tightens
President Trump signed an executive order on artificial intelligence as the U.S. seeks to establish regulatory frameworks ahead of China's advancing AI capabilities. The action comes as bipartisan House members simultaneously introduced legislation to govern frontier AI systems, reflecting growing concern about maintaining American technological leadership in the competitive AI race.
Pentagon’s “AI propaganda mill” targets Latin America with fake news sites
The U.S. Special Operations Command South has been operating a covert propaganda website called "La Tilde" that poses as a legitimate Spanish-English news outlet to spread pro-American messaging across Latin America. The site, which uses AI-generated content and fake bylines, has published articles promoting U.S. military interests while obscuring its government origins, raising concerns about disinformation tactics and the erosion of trust in media.